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The Crystal Pool   www.crystal-pool.co.uk

Dip into my crystal pool and you could be surprised at what you'll come out with!



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Terms and conditions

General:

Prices are subject to change without prior notice.  Photographs of products are for information only and should not be taken as definitive.  The colours of the crystals shown in the pictures may vary slightly from the actual products due to variations between the camera used, your computer monitor, browser and display settings.

Payment:

We accept major cards via PayPal Express (no PayPal account required), UK cheques and UK postal orders, although cheque payments will be subject to a delay until your payment clears.  If you would prefer to pay by BACS, please contact me for payment details

International payments must be made by PayPal only.

Shipping:

Your order will normally be posted the same day if payment is cleared before 2.00pm from Monday to Friday.  No items will be despatched on Saturdays, Sundays or bank holidays.

Shipping charges:

The price for 2nd class postage and packaging on orders to the UK is 85p.

1st class recorded delivery is available at a cost of £2.10.

There is NO minimum order quantity.

We have free delivery for purchases of over £15 to UK addresses only

Shipping to Europe is £3.15 and to all other international destinations will be charged £3.75.  If a tracked / signed-for service is required, please contact us for a quote

Returns & Exchanges:

We are happy to accept returns on all damaged items or mis-shipments.  A copy of the original invoice must be accompanied with your return.  Please contact us prior to sending back any items so that we can deal with your query as swiftly as possible.  In cases where the item is not to your expectations or you change your mind, please contact us within seven days of receipt.  Please note that any postage costs are non-refundable.

Cancellation of Orders:

To cancel an order that you have placed, you must inform us either by phone or email before 2pm on the same day.  It will be too later to cancel orders after this time.  Cancellation will automatically incur a 10% service charge for restocking and reallocation of goods.

Copyright:

The descriptions and images on this website are protected by copyright.  Do not use in any form without written permission from us.  To do so could result in legal proceedings being taken against you.

Collection:

Sorry, no collections – we don’t have retail premises